Career Center

Job Code : 14314
Division : Eyeglass World
Location : 8314, ROSEVILLE MI US
Job Type : Part Time
Career Level : Experienced (Non-Manager)
Education : Certification
Job Description :
Eyeglass World, part of the National Vision family of optical retailers, operates over 100 retail optical locations throughout the United States. A value driven superstore, Eyeglass World, with its in-store labs, offers eye exams, contact lens and eyeglasses in the latest styles from designer names such as Dolce & Gabbana, DKNY, Ray Ban and more.

So, if you’re are looking for fashionable eyewear, contact lenses or need a comprehensive eye exam, look no further than the store near you.

If you are looking to join the fastest growing optical company in the country and make full use of your talents and capabilities with our challenging and rewarding career opportunities, Eyeglass World may be just right for you. We encourage our associates to provide ideas for improving the customer experience, work environment, productivity and overall success of the company. Come work for a company who understands that talented, motivated and enthusiastic associates are the key to ensuring Eyeglass World is successful for years to come.

The Unlicensed Optician is to provide excellent customer service while meeting NVI’s sales goals.

What would you do? – The Specifics

Store Operations
  • Greet customers in a friendly manner and ensure high quality customer service.
  • Meet NVI’s sales objectives.
  • Maintain a continuous effort to obtain company objectives with regard to average sale and feature percentages.
  • Maintain awareness of same day service using “Ready When Promised” production board.
  • Monitor statistics achievements against company standards.
  • Achieve and maintain all identified selling standards.
  • Ensure customers receive quality products in a timely manner.
  • Assist with answering phones efficiently in accordance with NVI telephone protocol.
  • Ensure all customer service complaints are handled effectively and efficiently.
  • Review reasons for redos and implement practices to correct. Ensure quality standards are met.
  • Check on status and notify customers when orders are in or of any delays.
  • Call customers, weekly, for product waiting to be dispensed.
  • Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
  • Maintain accurate and organized customer records.
  • Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
  • Maintain a continuous effort to improve quality.
  • Perform insertion and removal training of contact lens as directed by management and permitted by state law.
  • Ensure store cleanliness policies are adhered to at all times.
  • Perform such other duties as assigned.
Merchandising and Inventory Control
  • Completes inventory count and replenishes stock as necessary.
  • Adheres to quality control standards.
  • Ensure all visual merchandising is implemented and maintained.
  • Ensure frame boards are planogramed and kept full at all times.
  • Ensure that the eyeglass department is kept clean and organized at all times.
Merchandising and Inventory Control
  • Ensure that inventory control and loss prevention procedures are followed at all times.
  • Ensure that backorder frames are pulled and the list maintained.
 Human Resources
  • Maintain appropriate professional relations with all associates and customers.
  • Ensure compliance to all store and corporate policies and procedures.
  • Participate in regularly scheduled mandatory communication meetings to keep informed of changes in the corporate policies.
 Are you the right fit? – The Suitable Talent
  • Previous retail experience preferred, but not required.
  • Effective interpersonal skills.
  • Ability to present and sell eyeglass features and specialty lenses.
  • Must possess strong customer service skills.
  • Ability to learn optical knowledge.
  • Must be able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures, and regulations.
  • In some locations, bilingual abilities desired.
  • Ability to stand for extended periods of time that may average 6-8 hours.
What are the benefits?

National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Additional Life Insurance, Paid Vacation and Personal Time Off, and much more. NVI participates in a dependent college scholarship program and offers numerous discounts through our Corporate Discount Program. NVI is a company that is passionate about contributing to a greater good. We support domestic and international charitable organizations that deliver eye care and eye ware to people in need all over the world. Please see our website to learn more about benefits and contributions to the greater good.
NVI is an Equal Opportunity Employer

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